Excellent -even gave me a cup of coffee while waiting to pickup car

The car was supposed to be a mid size sedan but it was small size. It took over an hour to pick up because the sales person kept trying to sell me add ons and was very deceitful telling me I had to buy them when I didn't. I hated green motion they have a slimy business model. I heard them scam two other customers while I was waiting.

Booking was fine, price was great.

First, the wait time to get the vehicle was ridiculous. Then a day into my vacation, I'm receiving calls from an a number requesting a switch of the vehicle due to a recall. A complete inconvenience to my vacation. When I called the "24 hr" 800 number to verify this no one answered after waiting 40 minutes. I could not get through to anyone until the next morning. Once verified the driver met me at Epcot to swap vehicles but I still had to wait which held up my time. This should never happen. When asked if I would receive any refund or deduction on the expense of the rental due to the inconvenience I receive a snotty remark of "well we are meeting you at epcot" as if this wasn't an inconvenience. Anything that interferes with my time during my vacation is an inconvenience. Completely unprofessional and inconsiderate. I will NOT be recommending this place in the future unless someone rectified this inconvenience.

There were 5 people walking around and 2 people at the register helping a family. I was in line for 30 minutes until someone else came to help me. It took 5 minutes to help me. I didn’t understand how it took 30 minutes to help the other people.

I was hesitant to try Green Motion since I’ve never heard of the brand but it was a good experience. The staff were very friendly.

The price offered was very reasonable and cheaper than the more popular third party brands. I like the significant price differences with protection vs. not.

It was not clear where to find the shuttle for pick up at the airport. Better instructions on the confirmation email should be made.