I have had better

Das PERSONAL Budget in Palermo Flughafen ist nicht professionell, viel zu langsam. Und wenn man fragen hat , warum dass es solange dauert bekommt man in einer erhöhten Stimme freche Antworten . Während wir warteten ging das Personal nach hinten um zu rauchen. Der andere schleichte herum um nicht zu arbeiten. Und nach ca.90 Minuten kamen wir dran.

Das war alles reibungslos

Should apply for full insurance, the price is really high when you apply at the counter. It's charge 35euro/day for full protection and if you want theft protection +10euro/day. Very expensive.

Easy to book.

First we booked an automatic car and when we arrived they said they didn’t have any left. But we reserved it over a month ahead of time. Then, she wanted to give us free upgrade, which just meant a huge car that was Manual, which you don’t need a huge car in Europe. So we finally got her to give us a smaller manual car for a 1/3 of the cost, but we did not receive the adjustment refund yet and we’ve been home for over a week. The car we ended up with smelled like smoke, and then later that night we realized that neither headlight was working and we had no windshield washer fluid. So we had to drive home to our place with either no headlights or blinding people with our high beams. We ended up at a mechanic and getting two new head lights which we didn’t get reimbursed for that yet either. Overall I’m still upset with budget and how everything was handled. I’m hoping we get our reimbursement soon. I won’t book with budget again.

Easy rent cars was great overall. Super easy to book through. We actually booked a car, cancelled and rebooked a different car no problem. Everything was smooth and easy.