Hassle free experience

The staff at the pick-up point were very friendly and always had a smile on their faces. There were no additional sales pitches. I had booked a Ford Focus but was upgraded for free to a Mercedes A180. However, there were quite a few people picking up cars, so the wait time was a bit long. Europcar didn't have too many customers compared to Avis next door, which had an extremely long line. Since Northern Ireland and Ireland are on a separate island without road connections to other countries, it’s harder for cars from other regions to come over, so there are more people renting cars here.

Great experience, picking up and returning the car was very convenient, and the service was excellent! We left something in the car and they quickly helped us find it with a phone call!

The drop off location at Gatwick north terminal is not very well signposted and the turning easily missed.

I had to pay two lots of insurance as the one I booked with Easyrentcars was claimed as invalid by Europcar so they made me book their insurance too. I have raised a claim with your customer support department