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Good but not great

Reviewed: Wed, Sep 11, 2019
About Europcar: 8.3 /10
Everything was fine but only one thing I am not happy with, which is you guys are scare people by your terms and conditions who are hiring first time. Car was absolutely fine, no issues however I was scared by your terms and didn't enjoy my holidays, it put me off and I didn't use car as much as I wanted for. Also, I made complaint but not satisfied with the answer. Another thing is I am still waiting for my nectar points. I had email without an attachment or instructions. If it was sorted by 28th then I would have able to take part in draw as well. This one was my first experience with Europecar but not great. Even response are not that quick either. I don't know if it would be resolved or not.
About QEEQ: 8.0 /10
Mini Van | Citroen C4 Grand Picasso 7 Seats or similar

Relevant Reviews on Europcar in United Kingdom

Tyler Maurice

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Reviewed: Fri, Mar 9, 2018
About Europcar: 6.0 /10

Z

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Compact | Ford Focus or similar
Reviewed: Mon, Jan 20, 2020
About Europcar: 9.7 /10
Even though we had full comp insurance and a certificate an up sell was attempted as was to upgrade the vehicle but without really saying it was going to cost extra. Found it an easy process nevertheless. Car hire in the Uk is expensive all round :(
About QEEQ: 8.0 /10
I liked that we could pre pick the supreme insurance and receive the certificate so that there was no way to up sell at the counter

H.Saleh

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Compact | Ford Focus or similar
Reviewed: Wed, Aug 28, 2019
“Great experience”
About Europcar: 10.0 /10
Maryam at Europcar ( London city airport ) was extremely professional and helpful. She provided excellent customer service and made the whole process very smooth and easy. Definitely recommended.
About QEEQ: 10.0 /10

D.Gamblin

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Compact | Hyundai i30 or similar
Reviewed: Fri, Aug 16, 2019
“Standard. Nothing special.”
About Europcar: 6.7 /10
Car was full of dust inside on the dashboard. Glove compartment still had paperwork and rubbish from the previous hirer.

S.Sung

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Economy | Vauxhall Corsa 2 doors or similar
Reviewed: Wed, Jan 30, 2019
“Just so much better than what I had expected.”
About Europcar: 10.0 /10
friendly helpful staff, decent car 2018 reg,
About QEEQ: 10.0 /10

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