Excellent staff!

The rental service was excellent, no issues at all.

Excellent

The shuttle bus arrived somewhat slowly.

The sales method at Avis in the UK is very problematic. At T2, the staff told me that the Opel Crossland X I rented was unavailable, and I could only rent a small Vauxhall Astra, which could only fit one large piece of luggage. When I got to the parking lot, I saw several SUV-like Opels. After discussing with the manager at the store, they finally gave me a Vauxhall Mokka X.

Massive queue at the pick up counter which really delayed my departure from the airport and plans for the evening. Seemed really slow with nothing pre-printed and only one printer which then jammed. Lady on the desk was lovely but horrible wait outweighed this. Will actively avoid Avis in the future if that’s the counter process.