Be wary of Spanish branches of Europcar. Lower quality vehicles and poor service compared to UK.

Noel

Spain

Reviewed: Wed, Oct 2, 2019

About Europcar: 3.7 /10

The initial car we were given at pickup was terrible. Lots of damage, car was dirty and had very high mileage. I drove the car for about 30 minutes and then an engine warning light came on. We had to find a branch of Europcar in the next big town to change the car. the Europcar car staff at the next branch in Burgos were rude, unhelpful and reluctant to change the vehicle. At both branches, I was pressured to upgrade the model for a daily fee to the next higher class model. Overall, really bad experience of Europcar in Spain. No apology or even an attempt to be helpful.

About QEEQ: 10.0 /10

Europcar

Valladolid

Spain

Economy | Nissan Micra 2 Doors or similar

1 days rental

Relevant Reviews on Europcar in Spain

D.Gill

Spain

8 day rental

Small SUV | Nissan Juke or similar

Reviewed: Thu, Oct 7, 2021

“The discount QEEQ secured meant the hire company tried to claw it back with underhand tactics”

About Europcar: 8.0 /10

Problematic behaviour at the counter, firstly they tried to give us a smaller car than what we paid for and attempted to charge us to upgrade to a larger car (the one we had actually booked). They also took a larger deposit than they should and the excess was double what QEEQ said it was. It very much as if Europcar was trying to claw back the discount that QeeQ had secured.

About QEEQ: 10.0 /10

The discount you secured was great but it felt as if Europcar was trying to claw it back with underhand tactics.

Spain

1 days rental

Mini | Citroen C1 2 Doors or similar

Europcar

Barcelona

Spain

Reviewed: Mon, Sep 2, 2019

“Great”

About Europcar: 9.0 /10

Europcar was fast and helpful to all my requests and questions

About QEEQ: 9.0 /10

R.Haimann

Spain

1 days rental

Mini Van | Volkswagen Touran 7 Seats or similar

Europcar

Madrid–Barajas Airport(MAD)

Madrid

Spain

Reviewed: Wed, Aug 28, 2019

“Never purchase or rent a Ssangyong vehicle. Check all internal functions before renting.”

About Europcar: 7.7 /10

The car had a range of body damages. The body damage was not significant. However, if the policy of the car rental company is to charge customers for damage, then those damages should be repaired with those funds prior to the next rental, one would presume. Regarding car function, engine and power were good. The air conditioning thermostat control was not functioning very well - it did not shut off the air when the cabin temperature was achieved. This appeared to be part of the car design in that the air temperature being blow into the cabin seemed to be changed with the thermostat control and the air would continue to blow irregardless of the actual cabin temperature. The car appeared to be equipped with a rear camera that would engage when in reverse. However, the camera was not operable all the time, suggesting that some of the prior body damage created a loose connection with the camera. Given the size of the car and the parking and streets in Europe, a rear camera would have been a useful feature, that was supposed to be part of the rental, but was not operable most of the time.

About QEEQ: 9.0 /10