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Be wary of Spanish branches of Europcar. Lower quality vehicles and poor service compared to UK.

Reviewed: Wed, Oct 2, 2019
About Europcar: 3.7 /10
The initial car we were given at pickup was terrible. Lots of damage, car was dirty and had very high mileage. I drove the car for about 30 minutes and then an engine warning light came on. We had to find a branch of Europcar in the next big town to change the car. the Europcar car staff at the next branch in Burgos were rude, unhelpful and reluctant to change the vehicle. At both branches, I was pressured to upgrade the model for a daily fee to the next higher class model. Overall, really bad experience of Europcar in Spain. No apology or even an attempt to be helpful.
About QEEQ: 10.0 /10
Economy | Nissan Micra 2 Doors or similar

Relevant Reviews on Europcar in Spain

Sabrina Salome

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Reviewed: Wed, Aug 20, 2025
About Europcar: 10.0 /10
Great service, very friendly.
About QEEQ: 10.0 /10

Lucien Belle

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Reviewed: Thu, Dec 19, 2024
About Europcar: 10.0 /10
Great! Booked a Peugeot 5008, but was upgraded to a larger Mercedes, which perfectly accommodated the luggage for four people.
About QEEQ: 10.0 /10

Carol Bach

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Reviewed: Sat, Sep 14, 2024
About Europcar: 10.0 /10
The service and car condition were excellent. Except for being persuaded to purchase full insurance, the car has automatic braking, which is very responsive, so it's unlikely to have any scratches or bumps. The insurance was unnecessary.
About QEEQ: 10.0 /10

Mandy Hawthorne

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Reviewed: Tue, Aug 20, 2024
About Europcar: 10.0 /10
Very satisfied.
About QEEQ: 10.0 /10

Jeremy Rob

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Reviewed: Sat, Nov 30, 2019
About Europcar: 8.0 /10
Got the car on schedule, chose a Volkswagen Golf, but received a black sedan, checked and it was an Opel with damage all over. Wanted to switch to a smaller car for a female driver but was told none available. Took over half an hour to document the damages. Later had a flat tire and was transferred to the train station branch with more cars. Asked to upgrade at a cost but was offered a different car after seeing its picture. Ended up with a 15,000 km Citroen, which was different from the picture and had a smaller trunk, not as good as the Golf. Communication issues made it worse, but the staff patiently resolved it.
About QEEQ: 10.0 /10

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