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Be wary of Spanish branches of Europcar. Lower quality vehicles and poor service compared to UK.

Reviewed: Wed, Oct 2, 2019
About Europcar: 3.7 /10
The initial car we were given at pickup was terrible. Lots of damage, car was dirty and had very high mileage. I drove the car for about 30 minutes and then an engine warning light came on. We had to find a branch of Europcar in the next big town to change the car. the Europcar car staff at the next branch in Burgos were rude, unhelpful and reluctant to change the vehicle. At both branches, I was pressured to upgrade the model for a daily fee to the next higher class model. Overall, really bad experience of Europcar in Spain. No apology or even an attempt to be helpful.
About QEEQ: 10.0 /10
Economy | Nissan Micra 2 Doors or similar

Relevant Reviews on Europcar in Spain

Keith Reynolds

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Reviewed: Wed, Oct 22, 2025
About Europcar: 10.0 /10
There wasn't much of a queue. We were unfamiliar with hybrid vehicles, but the staff provided patient and detailed explanations. The only downside was that the car's screen initially couldn't connect to the phone for mirroring, which made driving a bit inconvenient. Later, the car system automatically connected to the phone, and the trip went smoothly.
About QEEQ: 10.0 /10

Parker Gladstone

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Reviewed: Thu, Jun 5, 2025
About Europcar: 10.0 /10
Very satisfied.
About QEEQ: 10.0 /10

Ingram Matthew

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Reviewed: Sun, Jul 21, 2024
About Europcar: 10.0 /10
They try to upsell expensive models. Stick to your chosen car, no need to pay more. Bought full insurance, firmly refused to pay extra.
About QEEQ: 10.0 /10

Jonathan Sawyer

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Reviewed: Sat, Oct 19, 2019
About Europcar: 6.0 /10

C.Schemel

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Standard | Opel Insignia or similar
Reviewed: Tue, Aug 27, 2019
“Great Rental Experience”
About Europcar: 10.0 /10
Great service at the counter. Received a complementary upgrade and the car was great. Very smooth checkin and no pressure to buy add on insurance only a question.
About QEEQ: 9.0 /10

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