Easy process

Great price and value for money

Waited an age to get seen and then the agent stated they did not have the three child booster seats I’d ordered. She was wholly unhelpful and I had to be very forceful and insistent before she reluctantly managed to procure the child seats. On return the company have fraudulently tried to pin damages on me for defects that existed at the time of pick-up. Fortunately, I took photos before driving off but that hasn’t stopped them withholding my cash for the trumped-up “damage”. Disgraceful and illegal behaviour from what I had previously thought were a reputable organisatio.

Great service. Would use again (but not to book a Europcar vehicle).

Wait time and customer service upon collection were both the worst we have experienced. Stating collection is "in terminal" is very misleading as you have to use a bus to the collection area. Car was clean and in good condition, exactly what we needed for the trip. Rental was reasonably priced.

waited about 30 min. to finish the booking. only 2 are at parking. if you want some explanations regarding the car you have to wait or look for them.customer service could improve.

it was ok.

we got and old 500l Fiat (more than 60.000km and a lot of small damages very poor engine ), not the expected wagon we reserved