I feel they keep older cars for easy car rental customers because you are much cheaper than direct h

The car rental company is convenient, professional, and responsible. Picking up and returning the car was especially easy. The staff, Lence, provided exceptional service. The car was very new and clean.

Picking up and returning the car was very convenient, and there was no push for extra insurance when picking up in Bath.

The service was not enthusiastic, just average.

I returned the car and when I received the returns statement Europcar stated that the luggage cover was missing. However, the car is never came with a luggage cover. Not happy at all.

Good customer service and smooth booking. I contacted online chat to discuss the false claim of not returning the car with the luggage cover. Customer service assistant was very helpful and will contact Europcar to ask for the final invoice.

Europcar were terrible. They tried to upsell us on the car we'd booked and then tried to do a dodgy on the figures - after 24 hours flying we didn't need this hassle. We were in the office for nearly an hour! Then on return we were told there'd be extra cleaning charges because of a bit of sand in the car! I would never use Europcar again!

All fine.