Originally booked an electric car, but it wasn't fully charged, so had to switch to a gasoline car on-site.

Over 3 hours to pick up the car. Vehicle was not available gave us a luxury saloon car instead, but in Catania was useless and dangerous to drive. Another half an hour to switch to another car

All the information given was correct

The car had not been properly washed/cleaned after the last hire. No other cars were available.

Rude agent in Lamezia. Accused us of damaging the mirror. Not willing to accept our explanation. Ignored our questions like we were not there. Will never rent from Europcar unless our formal complaint is thoroughly reviewed. Terrible customer service! Never been treated this way before!