Everything was good Dropping car off needed a lift coz was very hot and I had my 8 year old with me

Brill

Ace

I was asked if I wanted insurance which I clearly declined. After some confusing conversation I was then charged £180 for something I did not want and when I asked for my money back the staff member refused to reimburse me. To make matters worse he then said he can prove I agreed with video footage which I was more then happy to review and to my "surprise" he wasn't able to show me. I will never make a mistake by using a cheap car rental company again. Very Very poor. The only saving grace was the staff member on my return was very good and helpful. what a great guy he was.

We waited a long time for the car, but it was because of the bank holiday weekend. The staff were amazing! We will definitely be renting from them again.

Online booking stated there would be no need to purchase insurance, but counter staff insisted it was only possible to insure through them, costing £40 a day.

Initially the staff were helpful although they left early before time of our return and no communication regarding refund of fuel due to tank not being full as paid for!!