Overall, pretty good. Changed the pickup location last minute, and the service was still very accommodating.

Rented a car in Germany and Switzerland. The Enterprise rental counter at the airport was fairly easy to find. There were no lines, so the process was quick. They didn't check any translated driving license documents, just used my domestic license to get the car. However, the initial cross-border fee was high. After showing the staff the QEEQ order details, they reduced the fee by a few dozen euros (the order mentioned a capped cross-border fee). The order indicated a daily cross-border fee of 5 euros plus local tax, but the counter staff charged the maximum amount, claiming they didn't know how many days we'd be crossing the border. Is this reasonable?

The store is quite small, but the customer service representative was nice. Initially, it was promised that the car would be provided with a full tank of fuel, but it turned out to be only 1/3 tank that we had to buy. Also, the Audi A4 model was replaced with a Nissan Qashqai.

It was a very nice experience, everything was very smooth and fast

Great prices as always!