EZU CAR RENTAL REVIEWS IN NEW ZEALAND

Got a free upgrade, the car was excellent

No-deposit rental was a great feature

The car originally booked was KIA RIO and the car provided was Toyota Camry 2.5L which was way big to our requirements. Costing more on fuel

Good Platform for booking car rentals

Under staff at counter.

Everything went smoothly. A staff member picked us up at the airport to rental car location

Was 1st time but everything went relatively smoothly

Extremely friendly and helpful staff. Excellent experience, highly recommend & will definitely use service again.

Easy to use.

Excellent service. Very happy. Thank you!

Very good. Thank you!

1. Spacious 2. Not a saving fuel Car but it is expected 3. Easy to manage

Smooth and Customer oriented. And most of all i can Find cheaper spacious Car for five of us

Booked Suzuki swift but they gave me Nissan latio which is in poor condition, I don’t want to argue with them as I was getting late for my business meeting.

The staff were helpful but the car was garbage and dangerous and shouldn't be rented out

Good as gold

The car we rented was a Nissan Tiida, the vehicle had done over 170,000kms and whilst it was clean and tidy, it was very old and should be retired at this stage! The biggest issue was the car seat for our 6 month old baby. When we arrived the car seat wasn't fitted, this process took about 40minutes to sort out The first car seat installed moved about 15cm either side and was not secure. We had to say this wasn't good enough as they thought it was fine. Three car seat's later (all in extremely poor condition) we had to settle for something that was somewhat secure.. All of the car seats looked like they were about 20-30 years old and are not up to today's strict standards. These seats offered little to no protection for our baby should an accident occur, the seat belts were so old they folded over, there was no protective cushioning. I was so relieved to return the car seat/car upon leaving. We would never rent through Ezu again based on how old the rental was and the extremely poor condition of their non-compliant infant car seats. I felt unsafe the whole time with our baby in the car which was awful. Skimping on the safety of babies - shame on Ezu!

Qeeq was easy to book through, no issues. We had some trouble meeting the shuttle bus driver but got there eventually.

I called 7 times before someone answered to come and pick me up.

EZU Duplicate charge my rental fee, after call to QEEQ customer service and EZU, got refund. But give me a bad experience and waste my time during travel.

Very good as usual !

Waited for 1hour to be picked up from the hotel where the out of hours service should have been but wasn’t. Car was old, 87000k’s on it and badly damaged all round the vehicle.

Lovely staff at EZU - thank you.

Pick up and drop off was easy and efficient. Staff were good. No issues

Car was perfect for our holiday.

The car was great, I only needed a small car as I was by myself, it drove well and great fuel economy picking up was easy as was the drop off

When our flight was delayed the office was closed with only an answering machine. Next day they did not do anything to help (due to their poor English skills it was hard to communicate and negotiate with them).

It will be interesting to see how the insurance claim goes.

Good service. Car on the older side.

Ease of booking.

Small but very efficient company

Easy booking process