Staff was really helpful. Everything was smooth except the address of drop off location mentioned on the card was changed to other location which took 15 mins more for us at the time of drop off but overall a great experience
About QEEQ:10.0/10
The most amazing platform. Look no further. The possible deal i found
“Good hire experience. Budget needs to send receipt confirmation at drop off”
About Budget:9.0/10
We had an upgraded car, good. The damage assessment did not show all the scuffs and dents. Picking the car up from a multi story car park and a wet car prevented us seeing all the minor damage.
We took photos as soon as we saw the multiple damage but found it impossible to upload them on the link sent to us.
We have our fingers crossed that the return condition is acceptable and we have not had any notification of budget receiving the car back. (Key drop off out of hours)
About QEEQ:10.0/10
A smooth booking service. I was surprised that bonus points from my fist booking was used to reduce the second booking. Well done.
I took diamond membership for car rental and the deals, $1 freeze are very useful and the prices I have paid seem competitive so far. What seems less useful is the booking.com extra 7% which is rarely available, the price drop protector which on my 4 rentals kicks in at 5% but the price has never dropped by more than 4%, and all the coupons which aren't applicable
It was so easy to pickup the car at Budget, being that the location was in terminal. This was key being that we arrived after 8:30pm, and was so convenient ! Everything went really well.
About QEEQ:10.0/10
It was a flawless booking! Very easy, and the car was just perfect.
“We will choose Budget if we want to travel to New Zealand again.”
About Budget:10.0/10
The staff is helpful and the car condition is good. We saved more on the fuel consumption. Driving from Auckland, Rotorua and Wellington without worrying.
Terrible experience for dropping off the car. Staff was not present at drop off location at business hours. And the person that received the keys at the car park did not make a proper inspection and did not provide paperwork to ensure smooth hand-over.
Now they claim that the windshield is cracked despite of the fact that we have comprehensive proof of the condition in which the car was handed over. This process has been long and tedious and the Budget staff did not take anything in their own hands, referring us immediately to their insurance company where we had to start explaining the situation from the beginning. They keep insisting that we are responsible. We have full insurance bought through easy rent cars but it is not fair that we are made responsible for something we did not do.
About QEEQ:10.0/10
Booking platform works well and customer service is fair and quick. Haven't gone through the process of claiming back to the insurance bought through them, so can't give my opinion on that regards yet.
“The car was very clean , fuel efficient great value for price. Was a little small for large luggage”
About Budget:9.0/10
The booking process was easy, just wasn’t aware the car was at budget was looking for easy rent cars at airport, but when I call d the phone number they directed us to budget , then it was quick . The car was very clean fuel efficient just was a little smaller than expected more for small luggage . The drop off experience was excellent, I would definitely go with them again.
About QEEQ:9.0/10
Easy booking , helpful when called , easy drop off at airport.
My dealings with Budget were excellent. Everyone involved were professional and friendly.
About QEEQ:9.0/10
Price protector was fantastic and we had no problems at all. My only concern was that we were to have a vehicle that had the capacity for all of our luggage and once we arrived at Budget in Christchurch we had a choice of vehicle and we chose the Outlander which accommodated all our needs.
The vehicle looked great in the photos shown, however on closer inspection it had small scratches and dents.
The staff member was ( prompt) showing me a handful of wide angle pictures but no close ups revealing damage.
Most of the transfers I have done have a system where you get a drawing of the vehicle and ALL damage is marked on inspection.
This let's the driver point out any unforseen blemishes etc.
To be honest there was nothing noted
and that left me feeling vulnerable.
I made sure I filmed the vehicle and pointed out all the marks, dents, blemishes.
At the return desk in Greymouth the counter lady was nice and polite, but qestions were raised about one one small dent by the fuel flap.
I showed my video footage at Christchurch Airport and any pictures that detailed the small ding.
In my opinion there was lack of communication. All the damage should be photographed and logged in the system so staff can identify past damage.
The reason I am pointing this out is because I've done more then 40 transfers for transfer car and not experienced this before.
Apart from that, happy with the overall experience.
Thanks kindly
“Car rental was very good.
Hybrid car was great.
I took good care.”
About Budget:10.0/10
I was worried about checking car for damage at pick up, as it was raining and hard to check .
I did take photos.
Luckily we had a short trip this time and I took care of th e car.
I was given a hybrid car and it was very good.
About QEEQ:8.0/10
Everything went OK.
Thanks.
I'm using QEEQ Again soon in Australia do hoping for another Hybrid car Please.
the car was passed as ok but on a second look after driving 5 miles to my brother house i noticed it had a big gash on the rear tyre which i felt i needed to take the car back and let the car rental company know about, they changed the car without issue but this was a very large rip in the tyre which ought to have been spotted prior to pick up as it was a safety issue.
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