“Good rental and enjoyable beach experiences whilst using the car”
About Budget:7.7/10
The car had several bits of damage from previous users but was ok overall
However it was not ready when we arrived to pick it up and despite getting there for 10:15 we didn’t get the car until 11:50
Despite paying my booking fee upfront and not purchasing any extras/upgrades I still had Budget take an additional €93 after I had dropped the car off. They said fuel was full and everything fine. I would like to know what the fees they have charged are for!
About QEEQ:10.0/10
Price drop protector was terrific as I saved a little within a couple of days of booking.
“Bad experience, vastly overcharged. Will not book through easyrent again”
About Budget:7.3/10
The wait for pick up was very long with no waiting area. The agent who served me did not clearly explain the rental agreement and I was wrongly charged 350 euros more that what I was expecting as additional extras were added without explanation. Agent at the drop off was sympathetic to my circumstances, but unable to help.
Excellent value and easy to use website. App wouldn't download on any platform and therefore unable to use digital documentation, but probably just a glitch. Overall, very satisfied.
Budget is great for all care hire needs, the branch in Coimbra Stadium does struggle a little when it is busy as they only have one computer in use, but it is only a minor issue for us. I received a great upgrade and just had to wait a little bit extra as the previous client left an empty petrol tank, but that’s all. I keep renting here as the people are great and the price is unbeatable.
Waiting time to get the car was excessive!
All Avis preferred clients went ahead
All booths were blocked by them
“Normal” clients were served only after the preferred ones even if they have arrived after yo the counters area.
Like: Friendly efficient service. Vehicle very nice, very new. Very happy with it Dislike: Only drawback - I enrolled as primary driver. I gave my wife’s licence as a backup in case of emergency (I was unable to drive due to medical emergency etc). I was not told that there would be a charge for secondary driver, but when I returned the car there was an additional charge which they would not remove. I would not have included my wife as a potential driver if I had known there would be an additional charge.
Regardless of this it was good value and staff was friendly, efficient, and courteous.
The check at pickup to reconcile the faults in the car beforehand were not done at all.
Also the document I signed at the drop off was not sent to my email
Budget is a budget company, understaffed, cars which are generally not clean (seats, floors and windows are hardly given attention) and upon return the office was closed resulting in dropping off the car key at the dry cleaners. Safe to say that I had to follow up regarding the hold and money I paid for the fuel using my credit card.
Like: Pick-up clerk young woman was very good at budget Lisbon Airport, but from the price I pay for the reservation upfront on the web site it actually doubled when I finallysed at the airport, maybe give ALL cost on reservation site especially insurance. Dislike: When I drop the car at Lisbon airport for Budget, nobody was there to give me direction until I was there and because I didn t park the car exactly as the expect they yelled at me, this NOT acceptable. I was willing to move the car in the right spot tonhelp them but not under those conditions. SORRY
annonce tout compris pour 120e lors de la réservation en ligne avec taxe comprise etc et prélèvement de 100e supplémentaires une semaine après la restitution avec explications évasives,
aimabilite de la personne a la prise du véhicule a améliorer
La voiture était cabossée sur le flanc arrière droit et rayée de partout... L interieur n était pas tres propre.
L attente au guichet beaucoup trop longue il faudrait un guichet pour les clients qui ont déjà une réservation.
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T.Somprasong
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View more >Dislike: Only drawback - I enrolled as primary driver. I gave my wife’s licence as a backup in case of emergency (I was unable to drive due to medical emergency etc). I was not told that there would be a charge for secondary driver, but when I returned the car there was an additional charge which they would not remove. I would not have included my wife as a potential driver if I had known there would be an additional charge. Regardless of this it was good value and staff was friendly, efficient, and courteous.
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View more >V.Desrochers
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View more >Dislike: When I drop the car at Lisbon airport for Budget, nobody was there to give me direction until I was there and because I didn t park the car exactly as the expect they yelled at me, this NOT acceptable. I was willing to move the car in the right spot tonhelp them but not under those conditions. SORRY
M.Francois
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