Overall efficiency was quite high. They didn't push any additional sales after hearing I bought insurance. The issue was that I booked an SUV but was given a hybrid Mercedes A250e instead. The car's low ground clearance made it difficult to drive on the mountainous roads near Sintra in Lisbon.
The supplier is easy to find at the airport and overall service was great. The car inspection during return was quite thorough. It seems a motorcycle scratched the right front part of the car on the way, which was noticed by the staff during inspection.
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