HERTZ CAR RENTAL REVIEWS IN UNITED STATES

スタッフの数が少なく，日本語も全く通じないので時間がかかりすぎた。車は古く両サイドミラーが汚くて見にくいし、バックモニターも途中から映らなくなった。燃料を満タンにしたが帰りの空港までの走行で少し減った為か、後日100ドル請求された。 今後Hertzは利用しないだろう。

予約は簡単で使いやすい。 価格が安いかどうかはわからない。

The car was dirty and smelled like marijuana.

応対してくれたスタッフの手際がよく、スムースに乗り出せました。車の状態は最高で、長距離のドライブも快適にできました。

当初予定のフライトがキャンセルとなり、一日遅れの到着となったのですが、現地との深夜のやり取りで、当初の予定のキャンセルや、新しい予約への対応も円滑に進めてもらえました。

제가 렌트기간동안 주차 위반 딱지를 받았는데 이와 관련하여 Hertz 사무실에서 도움을 요청 하였지만 친절하지 않았고 도움을 그리 잘 받지 못하였습니다. 현재 해당 주차위반 건은 진행중에 있습니다.

좋았습니다.

事務所がどこにあるのか、本当に分かり難かった。車の汚さには恐れ入った。日産アルティマだったが、予約していた車種と同等とも思えない。

I recently rented a car from Hertz in JFK Airport New York, and my experience was exceptional. The staff was friendly and efficient, making the pick-up process quick and seamless. The car itself was clean, well-maintained, and exactly what I needed for exploring the city and surrounding areas. Return was equally hassle-free. I highly recommend Hertz for anyone looking for reliable and convenient car rental service in New York.p

No

차량준비로 시간 소요

Good

QEEQ deleted my booking without notice despite taking my money. This was discovered at Hertz counter. Hours later QEEQ rectified by booking through a different company, miles away, that ended up charging me an extra 200 dollars.

受付カウンターは3〜4人並んでいましたが、Hertsにメンバー登録していたので(空いている)Herts専用カウンターで手続きを。車種は予約時と同じでした。 受付の方も親切に説明をしてくれました。

初めて利用しましたが、スムースに手続きが進められ、空港では“トラブルなく“ 車を受け取る事が。

Drop off location was not easy to find as it was not well sign posted from the main road.

I'm not good at English, but the process went very smoothly. I had an impression that Hearts was expensive, but the price was very reasonable. I will definitely use Hertz next time.

QEEQ is so great. Everything was perfect and safe. I will definitely continue to use them.

The very friendly and efficient staff arranged my car so fast, and even upgraded me, which made my vacation extra special! Will definitely use these guys again. Thank you so much!

Seemless!

El personal del mostrador deberia tener mejor disposición

Muy buena la plataforma

Waited for close to 4 hours before we could drive off

La voiture a été louée avec une très forte odeur de tabac totalement répugnante qui est restée pendant tout le séjour. Nausées à chaque fois que nous prenions le véhicule. Très déçue par que Hertz propose des locations dans un tel état alors qu'il est bien stipulé que ce sont des voitures no fumeur.

Qeeq parfait comme d'habitude :)

Rien à dire, tout s'est bien passé normalement

Parfait, as usual avec Qeeq

Hertz said they had no cars available because I had booked less then 24hrs before my booking. The lady at the counter said she didn't have to honour bookings that were booked less then 24 hour before the collection time. She confirmed this with her colleagues. She said try other companies but they are probably full as it's Christmas eve. I tried a few other companies and they all had no availability. I went back to the same hertz counter and lady and asked if they had anything available. She said no. I asked was there anything even a van, anything. eventually she said they had a Tesla but it was over $1000 for the 3 days. I had already paid €254 to QEED. The $1000 was too much. I contacted QEED who asked me to ask for a letter saying they had no cars available, I asked the lady at the counter for this, she said she can't do this but to ask the manager who she said was somewhere downstairs. I went looking for her for about 20 minutes asking other staff in the car park etc. I then came back to the counter and said I can't find the manager to the lady. Then another lady stepped forward who was the manager. I explained that I was told there was no cars but I had a confirmed booking. She instantly said take any car as if there was no issue in the first place. Of course I was delighted with this. The lady who made everything complicated then processed my booking as if nothing had happened. It was stressful and I don't understand why it was made so complicated. The lady behaved as if nothing happened. Even how she said they have no cars was as if she was saying something totally unimportant. Strange experience, I think the staff must be exhausted as it seemed like dealing with an emotionless person. Its as if she was telling me where the bathroom was not 'we don't have any cars and your holiday is potentially gonna be very stressful lets see what I can do to help.' Luckily I was on my own and felt quite relaxed as I wasn't in a rush this day. In the end I got a TESLA for the same price which was great. Just odd to priced at $1000 + then told its no extra just take anything. I am a gold member of Hertz perhaps that helped. I don't know. Everybody else was great to deal with expect the lady at the counter. Very strange.

My experience with Hertz could have been better.

借りる際の手続きもスムーズでした。カウンターの方も親切な対応をしていただきました。

比較がわかりやすく、その後のサポートも色々あり、大変助かりました。

When we arrived there were no other customers and one desk staff. I approached the staff member and was told very abruptly that they were with someone else who was out looking at vehicles. It was a long wait for the other customer to finish and a long line developed and even though other Hertz staff were present they didn't start helping, even though three of them were involved Ina discussion about a birthday. It took about 50 minutes to get the car.

Nice and neat car. Spacious for our luggage requirements. Relatively new vehicle. No queue at the pick up counter. The only downside is that the car pick up counter is located at the basement at a location away from the airport and hence it was inconvenient to reach there with so much luggage.

Qeeq.com is a customer friendly application. Your help desk is very efficient and is always available. I had a couple of queries that were promptly and fully answered.