Dollar Car Rental

Wait for pick-up car more than 2hours

Terrible scammers. They charge you for toll usage up front and promise to refund if you do not use it. I did not use one toll, yet they have still not refunded me. I try to contact them, but only get template replies.

Wait time was almost an hour. They had room for one more staff member to check people in but maybe not the staff for it. Linda, who checked me in, was positive and cheery and gave me a list of restaurants to try.

Counter staff was terrible. She does not even knew about QEEQ and was telling me my booking is not valid. She was trying to sell me insurance even though I had full coverage, while booking on Qeeq. Won’t recommend dollar due to counter staff.

Wait for car over one hour. Time wasted.

Way too long at the counter… way!

car received was the actual car I booked - same make and model! This is rare nowadays and good to see. Staff did not try to upsell me any unwanted extras.

They spent valuable 2.5 hours within the 8 hours for which I rent a car. That prevent me from going to the place I originally planned to visit. They also make me buy whole gallon of gas only by the explanation that the unit price is cheeper than in the gas station nearby. I never choose Dollar.

The car was fine, but I don’t want that to increase my score for Dollar. They suck so much. There was a huge line (1.25 hours) for Dollar/Thrifty/Hertz all combined. Counter staff kept pulling Hertz customers to the front of the line. I finally got to the counter and was told I’d now be put on a waitlist for 2 hours, and they’d call me when the car was finally clean and ready. Never again.

I had to wait 2 hours because there were not cars available during pickup

受け取りの列が長く時間がかかった

Exactly the right size car at a great price. Check in and check-out was simple, fast, and easy. It was easy to find the car and drop it off. Drove great. Good gas mileage. Overall excellent experience.

Basic car which I booked . Excellent service and no upselling which I appreciated

Counter staff sold me misrepresented insurance.. told me I don’t have insurance for scratches and my collision insurance doesn’t cover for it.. when I receive my receipt.. it’s for premium road side assistance.. I decline to make payment for it and will lodge complaint against it.

At pickup it's in a caravan which no automatic door which is a pair when you've got heavy luggage you just schlepped up a ramp. Kind of forced me to take insurance I didn't want to spend money on. Had to return by Hertz which was a pain since it was unexpected and I was in a rush.

More than 2 years old, and run almost 80k miles says it all. Low tire-pressure and required oil change during the time are also below expectations. The people at the counter and pick-up were great. Fast working. The person at the drop of was in a terrible mood.

Had to wait in queue almost two hours (after 11 hours overseas flight) at Pick-up, and when finally reaching desk, there were no cars. We could choose to wait 3-5 hours more or come back next day. We chose the latter, but next day the queue was even longer! We talked to a manager, and were directed to another queue, waited 25 min, but were then told to get back to the long queue because we did not have any proof from Yesterdays waiting! Were told that our situation was the same as all the other people waiting. But because we explained that the manager had promised he would help….the desk person suddenly said OK, and he gave us the car … and was very friendly. No deduction for the missing day.

Car was great, but a bit difficult to go through the check-in process.

Courteous, friendly counter service. Brand new car.

The car was very clean when we picked it up. We were not advised about toll road charges prior to pick up. The car had a full tank of gas on pick up. The technician on pickup went over the car and identified all the marks and dents (although there wasn't many) and recorded them on his sheet. The price we paid was the price quoted. We were very happy with our rental car, great gas mileage. Gas price for premium $1.12 per litre. All gas stations have the same prices.