Thrifty Car Rental

Personnel au top, nous avons été surclassés. Efficacité et professionnalisme..bravo..

The car was not washed. Very dusty and dirty. They apologised but I said I did not want to wait.

En fin de compte je n’ai pas eu un Rav 4 de Toyota mais une Jia Sportage, un peu moins bien.

It took an awfully long time to be served. It would be good if people with an existing booking had their own line/dedicated staff rather than having to wait behind people who were making new bookings. Not sure that white is the most intelligent/practical interior colour choice for a rental vehicle.

Added 2 additional drivers added at pick up with no issues.

Good

O carro não era exatamente o que eu tinha reservado estava dentro da mesma categoria mas uma gama abaixo pelo que não fiquei satisfeita com essa situação. O senhor que me fez a entrega foi muito insistente em vender outros seguros mesmo eu informado que não queria pois já tinha o seguro. Chegou a ser desagradável e disse que ia deixar uma nota na minha reserva caso fosse necessário alguma assistência pois seriam inflexíveis. Não foi uma situação nada confortável.

Me dieron un auto que no solicite. El tiempo para que me lo dieron fuer largo, muchas personas esperando, no solamente en el counter sino tambien en el estacionamiento. Era tan larga la espera que acepte un carro que no fue el solicitado porque ya no podia esperar mas.

Thriftyのデスクはなく、Dollarが担当した。すごい人が並んでいて1時間以上待った。出張だから経費で落ちたけど、事前にFullで保険に入っていたのにさらに保険に入らされた。車はほぼ新車でキレイで性能もよく、快適なドライブができました。

The pickup of the vehicle was under-staffed. We waited in a queue for a long time but once at the counter, the agents were fast and friendly. I wanted to compliment Sherry, the van driver that got us back to the airport after we dropped the car. What a delight she was to everyone on the bus. She was welcoming, engaging, helped everyone with their luggage, made us feel warm and safe, and was just extremely supportive and a delight. She kept us informed as to what would happen, and she reminded us about collecting all our personal items from the car before we set off. Sometimes it's just the little things that a company does that makes it stand out and makes customers want to choose them over the competition. Based on Sherry, she was the difference maker for me using your services.

Bad organization at counter desk. More than 1h30 To get the vehicle

our flight was delayed and tried to call the office to explain the delay but after 6 times and 20 minutes later i decided to stop calling, although they didn’t charged me extra for this delay.

Voiture performante et sobre en carburant. Très grands espaces à bord et coffre également. Aucun souci à la restitution, simple et efficace.

言葉の壁はありましたが丁寧に笑顔で説明してくれました。

Very slow at collection desk. Need more operators.

Attente très longue pour récupérer le véhicule. +d'1h30, et le professionnel nous a dit que c'était moins que d'habitude. Sinon bonne expérience pour la suite

The car was late and the desk was hard to find, sign hidden behind a column. The car was low on fuel compared with the documentation

they did everything as expected. So we really enjoyed our trip.

We upgraded the car on the counter. Smooth experience.

Nous avons attendu 3 heures au Guichet pour obtenir le véhicule. Le personnel méchant et sans scrupule. Je n’ai jamais vécu un service si déplorable. Le véhicule attribué était endommagé dans la carrosserie.