Good experience

Very satisfied, will come again.

Large counter with 7-8 spots, of which only 2 were manned. Slow in processing people through

Picking up the vehicle took very long, first I had to take a ticket and wait, then at the check in desk it took about 55 minutes. They didn’t adjust the tunes as they gave me the car Kate but I still had to return it at the original time I booked. Also they didn’t have the cars I booked and wanted so I had to take a car I didn’t want. But overall the experience was not that great, this was the first time I hired from them. However, the staff were friendly and tried to help.

The process of hiring with easy rent cars is very easy and simple. This is why I always use easy rent cars.

Maryam at Europcar ( London city airport ) was extremely professional and helpful. She provided excellent customer service and made the whole process very smooth and easy. Definitely recommended.

Inform customers of changes to the car. Ordered an automatic, got a manual. Still no reimbursement of the difference.

You were the best part. Will be using again.