Forced to pay more

This company is a scam. They advertise low rental prices but has a lot of hidden fees that they force you to pay. They also lie about insurance state laws to trap you into buying their own insurance even if you have your own. Total rip off and unethical business. They need to be reported for at least lying about state laws. A negative rating is more than they deserve to get.

Staff rude, impatient and policy as well as hidden fees not disclosed until last minute at the counter. The shuttle was a long wait in the hot weather which makes it frustrating and discouraging to have to return to the terminal and start over. Overall, it was a terrible experience for me and my family of four. We will never pick easycarrental again. Would not recommend to anyone unless he/she does not mind being deceived

Counter times were awful. Very slow moving considering many of your cars are rented around flight schedules. When I got into the car I realize that there was less than half a tank of gas - but couldn't go back due tot already being behind schedule from getting the car. The girl at the counter told me that I had to bring it back filled 7/8 full... So I ended up putting in basically almost a half a tank of gas that I didn't get to use and paid extra for. I brought it to their attention at checkout and nothing was done.

Great job on booking the car. No issues at all with the website.

Like: Great CS Rep (Henry) for the extra help. Outstanding service
Dislike: Car interior was clean. However, exterior and windshields were cleaned with dirty rags

Like: The people
Dislike: Upsell! Car needed service, wipers needed replacement, wheels needed alignment, no windshield washer!