Forced to pay more

I was charged more,AC in the back was none,customer service bad

I always use my own insurance and this is the first time I use EasyRentCars insurance Becouse the person who helped me told me that if u use my own insurance and something happen I had to pay EasyRentCars 2,000 dollars my fault or another people ,maybe is the company rules but that’s rediculous ,I felt the person that helps me very Rude,I got an email where says my car price dropped down I show it to the lady but she says I don’t know Wht is that’s u have to pay this amount so she over charge way more,the was not Wht says the day I booked,I didn’t cancel Becouse I was all ready there and I don’t leave in Orlando I didn’t want to do a lot in state that I was not from ,no one showed me where the car was she says click the remote and U will hear the alarm,every one who was with me r disappointed basically I got the car Becouse we didn’t have another option,is sad Becouse I had downloaded EasyRentCars app Becouse I know ur price on the web is razonable I booked many reservations for friends and we haven’t got problems and experience like I had in Orlando,so I’m sure the lady was the problem

Good price and good service

Price drop protector did not use it but sounds helpful. Good platform

Many many many add-on surprise prices added to our costs. Unnecessary toll transponder for insane price and would not decline insurance without proof. The extra fees were very very insane. Will never rent there again. I don’t blame service staff and car was fine. This was obviously scripted from management. Awful. Awful. Awful.

Like: I stayed at westgate resort and had a great. Lots of developments. The water park was perfect and fun parks within 20 minutes drive.
Dislike: Need more service staff. The waiting was too long at pick up. After my delayed flight it was too tiring to wait hm30 mins for pick up.

Like: The cars there are affordable and they have never taken advantage of us. There are cheaper cars at different locations but buyer beware. Green Motion was the best value for a newer car for the lowest price.
Dislike: The upsell on toll booth pass was a bit much. The person said he couldn't say if all the toll booths had manual lanes. What? On public highways? Bad tactic. We skipped that add on. Also the GPS unit was left in our car from the previous renter. We promptly returned it before leaving to make sure we weren't charged daily for it.