Wish the process once at rental is faster!

Terrible experience as it took more than 2 hours to pick up the car. Only one person on the counter and two customers in front of me in the line. My turn came after 90 minutes. They came up with another addition of $46 to add to our own insurance and which was not listed when we had booked the rental. When we did the drop off we had to wait more than 30 mins for the shuttle. It is supposed to be pickup within 15 mins but the person on the first shuttle did not take us even though he was going to airport but not for our Airlines. He told us the next driver will take us for our airline which makes no sense. The second driver also tried to go the same that next driver will take you for United but we had to tell him we couldn’t wait another 15 mins so please drop us.

Every person I dealt with (3) completely rude! Absolutely would NEVER use you guys ever again!

Value for money rental for a Mustang from Green Motion. Though the pickup location is located off site from the airport (Miami), a dedicated shuttle bus is available for pickup and drop-off. Counter staff was extremely friendly and knowledgeable. Speed of the pick-up process can be improved. Overall a very good experience with the car and company.

It was easy to compare various rental options and make a decision using Easyrentacars.com website. The booking was confirmed before pick-up and overall the experience of using Easyrentcars was very good.

Like: Check in and pick up were quick and easy. No problems whatsoever.