Wish the process once at rental is faster!

They upgraded me to a midsized car for the same price.

The Green Motion customer service rep tried to push us into agreeing to $90 SunPass purchases, claiming that if we didn't assent, that we'd be privy to hundreds of dollars in fines for unpaid Miami area toll fees. We recognize that this was likely not this employee's fault (that rather, it was the company policy), but we will not be renting from Green Motion again. Trying to bully customers into such an item just to raise money is unethical, especially when our total toll road expenses for the car rental period were only $6.80 per vehicle (plus the $5 cost of the transponders we purchased at Walgreen's on our own).,

The Easyrentcars website is user-friendly.

We waited for almost an hour and after calling multiple times with no answer, we were told they were out of cars and couldn’t fulfill our reservation.

The agent informed me that I had to purchase their third party liability insurance, which was not the impression I got from the Green Motion website. When I showed her the website info, she informed me this didn't apply to my rental. I don't know if this was true or an upsell technique. The cost of insurance tripled the cost of the rental, which I wasn't happy about. Overall I felt as though the agent was giving me misinformation to make me buy the insurance, but I don't know for sure. The car was as advertised and served us well.

Not truthful about area tolls, deliberately pushing their EZ Pass device with exaggerations and lies. Tried to charge me for a second driver just because my traveling companion was paying the vehicle - that’s ridiculous! Claimed they would e-mail receipts at pickup and return, but never did - despite my telling them I hadn’t received either. Other car companies wouldn’t be renting out visibly damaged cars like the one I received. No windshield fluid. Isn't that a basic checklist item? Repeatedly offering additional insurance, despite my constantly saying no, not necessary. Damaged doors were not marked on checkout sheet until I took photos and demanded it be included.