Horrible experience. No cars available even with reservation.

The seating was stained. AC was poor. The 12 volt outlet did not work making it difficult for charging the GPS which is critical when your in a new area. Had to purchase extra insurance or I would not get the car cost $170+ unnecessarily as I have rental car coverage through my provider. Never did this with National or Budget.

we waited over half hour for the shuttle and then over an hour to pick up car. there was only 1 teller serving a line up of people.

Charged an additional unlisted $220 for insurance deductible.... Straight robbery. According to the counter clerk it was not an optional fee. Will never use this service agai.

My pickup was to be at 12:30 am. The person at the counter said I put in 12:30pm and my vehicle was not available. I negotiated a more expensive vehicle with 'unlimited' mileage for $256. I was billed for $396 and as to this date my prepayment for the other original has not been credited to my card.

Waited over 2 hours because they didn’t have any vehicles in the class we PAID for. We received a vehicle from a cheaper class which we did not get reimbursed for.