DO NOT HIRE A CAR WITH INTER RENT

Interrent is not based at the airport so would not use again. You have to wait around for a shuttle bus to arrive and then queue to sort out your paperwork and staff are not fast. Far too much time wasted because of this type of transfer system.

Interrent pressured me into paying 299 Euro insurance after informing me the 1400 Euro would be taken even if there was the slightest scratch on the car when it was returned. Fuel deposit of 110 Euro was excessive. Dd not receive Qashqai but a larger Peugeot. They would not inspect car on return to verify I had refilled. Would never use again, totally felt ripped off.

As above, interent staff insisted I purchase extra insurance saying I was not fully covered on the insurance, cost me £200 extra, not happy!

The instructions said the office was opposite check in desks 165-170, there are no offices there. Got sent here there and everywhere by staff at Madrid airport and eventually found the office on a different floor! Mentioned this to the man on the counter and he just shrugged and said they knew it was wrong! He was very rude, in a bad mood, unhelpful, not at all friendly, very pushy trying to sell me insurance I already had and told me they were blocking one amount from my card and then blocked more. He also lied to me, telling me the amount would be blocked for 30 days, trying again to get me to sign for the insurance. When I returned the car they confirmed the balance would be unblocked within 2-3 days!

Very quick and easy.

The worse experience ever! I rent a car through your company a few years ago in Portugal and didn’t have any problems. Ms Lorena at the desk in Mallorca airport gave me the worse customer service I have ever experience. On Friday 8th Feb I rented a car online. I was charged over £10. Terms and conditions said £800 of deposit was going to be blocked on my card. At the airport the woman said to me it’s £1500, when I asked her why there is nothing about it online and it’s not okay she didn’t have an answer. Then I said that I have my own annual insurance and she said you don’t accept it and I have to pay extra. I asked her if someone would go with me to the car to do the check in. She said: „no, you have to go by yourself and if there is any damage this is your problem”. Unacceptable!! I told her: „I’m sorry but I don’t like your attitude” and she replied „And I don’t like your attitude”. I decided to rent a car from AVIS where I got a great deal and I experienced an amazing customer service. I’m a travel blogger and I’ll mention that situation in my upcoming vlog for sure. I’m so disappointed especially that I always recommended interent. Never again. Emi