AVOID THIS NIGHTMARE

We got upgraded for free to a big Hyundai Santa Fe. However pick-up was not very fast as the agent didn't really explain in details all the extra charges so we had to go back to the counter after we signed the contract.

They overbooked, and ran out of cars . There was an hour long line to be told there were no cars, and to take the shuttle back to the airport with no further advice from Advantage.

Counter staff should have explained tolls are only around Tampa and Miami. We had to drive 2 hrs back to airport to cancel transponder but problem was dealt with very quickly and courteously

Like: I liked the friendliness and the service.
Dislike: The first car I was given had low tire pressure so I had to go back inside to get a different car. The second car I was given and left with still had some trash in it from the previous renter! Not a big deal, I just thought that the cars were supposed to be cleaned out between reservations.

Like: Vehicle was clean with no problems. Plenty of room for the car size rental.
Dislike: Not enough agents available to assist customers.