Traumatic.

English communication was very smooth.

Hertz is quite popular, so the line was a bit slow. They gave us the same model we reserved, and the service was very attentive.

Cant think of anything to do better, service, car, guide to pick up place etc. was all very easy. The only thing I had trouble understanding was the insurance, as I had already booked a part insurance with easyrent, did not know if I doubled up when I took out full cover insurance with Hertz.

Easy to book, all went well.

Like: The prices are rather competitive (typically lower than in some other broker agencies), the service is excellent, the staff are always available through the live chat service, the free cancellation is a very useful option, the price includes exactly what is specified, and we did not pay any additional costs at the desk of the rental agency.
Dislike: In the rental agreement, it was specified that “cross border is free of charge”. It happened that due to the miss-communication between the rental and broker agency this cross border was not free of charge. However, the EasyRentCars accepted to reimburse the cost, and it turned out to also be a positive experience. We are thankful to EasyRentCars.