Pretty bad.

The rental staff were very friendly and gave us a brand-new pickup truck with just over 1,000 kilometers on it. The truck bed had a cover, providing a large storage space. We easily fit three suitcases inside with plenty of room to spare. The vehicle had great power, and we felt completely at ease even when driving through waterlogged roads while exploring several national parks. The return process was very efficient—they only asked if the tank was refueled and refunded the deposit quickly in no time.

The service is quite good.

Overall service was good, but I was fined for returning the car with 10 liters less fuel, and the penalty was calculated based on 35 liters at double the fuel price. It seems unfair to me.

Europcar Queenstown 034425887 Georgie (Europcar Christchurch airport) who helped us when we collected the car from Christchurch was awesome. She was so friendly and helpful. She allocated a brand new KIA Carnival for us (mileage was only 20 Km) which was a wonderful surprise. The car was so spacious and had all of the safety features that you expect from 2022 model. The ride was so smooth and comfortable for 6 people. I was so reluctant to return it at the end of our trip

Easy booking process. They were so helpful when I had to cancel the booking with one rental company and made a new booking with another rental company.

Great experience

The price drop works!!