Hassle free

I paid an extra 30 euros for an upgrade and the car was excellent and good value for money

You did very well!

Counter Staff was rude and utterly unprofessional. New terms and conditions were introduced and, to be precise, imposed at pick up (e.g. while 300/500 deposit was agreed in the booking made online, 1100 were held at pick up, not to mention other airport and operations fees not disclosed at booking stage). They also tried to sell an additional insurance policy of Eur 200+ - despite I made clear that I had already bought total coverage ("0 waiver") at booking stage. Needless to say, first and last time I rent from this company.

Collection point was not on airport as described. So after queuing for 20 mins then had to find a shuttle bus( not clear where from) and go off airport. So booking not as described.

Interrent (owned by Europcar along with Goldcar) have so many hidden charges and are terrible at communicating. Either prepare for a lengthy battle over the costs, or avoid entirely.

Easy to use website. Great prices. Hidden charges are from the car company, not Easyrentcars.com.

The worse experience ever! I rent a car through your company a few years ago in Portugal and didn’t have any problems. Ms Lorena at the desk in Mallorca airport gave me the worse customer service I have ever experience. On Friday 8th Feb I rented a car online. I was charged over £10. Terms and conditions said £800 of deposit was going to be blocked on my card. At the airport the woman said to me it’s £1500, when I asked her why there is nothing about it online and it’s not okay she didn’t have an answer. Then I said that I have my own annual insurance and she said you don’t accept it and I have to pay extra. I asked her if someone would go with me to the car to do the check in. She said: „no, you have to go by yourself and if there is any damage this is your problem”. Unacceptable!! I told her: „I’m sorry but I don’t like your attitude” and she replied „And I don’t like your attitude”. I decided to rent a car from AVIS where I got a great deal and I experienced an amazing customer service. I’m a travel blogger and I’ll mention that situation in my upcoming vlog for sure. I’m so disappointed especially that I always recommended interent. Never again. Emi