I paid an extra 30 euros for an upgrade and the car was excellent and good value for money

You did very well!

Very helpful staff. My car had damage on pick up not on the condition form. I videoed the car and showed them on return and no problem.

Very impressed with QEED. I asked a question about late pick up at velencia airport and received a prompt response with my question answered both by email and a phone call.

A very budget business, poorly staffed, unable to communicate accurately. I am waiting on a final charge to come through that will no doubt layer yet another cost on top of! I will be expecting some money back!

The instructions said the office was opposite check in desks 165-170, there are no offices there. Got sent here there and everywhere by staff at Madrid airport and eventually found the office on a different floor! Mentioned this to the man on the counter and he just shrugged and said they knew it was wrong! He was very rude, in a bad mood, unhelpful, not at all friendly, very pushy trying to sell me insurance I already had and told me they were blocking one amount from my card and then blocked more. He also lied to me, telling me the amount would be blocked for 30 days, trying again to get me to sign for the insurance. When I returned the car they confirmed the balance would be unblocked within 2-3 days!

Very quick and easy.