It was very quick and easy. Great service. Great price and we got a new car. Overall very pleased!

I’m still not sure what’s happened but I was informed by the rental agent and the car washer that I needed to pay them £135.00 to fix a chip on the windscreen, which I disputed. They wouldn’t let me leave the building until I paid. I explained that they had my details, they should write to me with evidence of any damage but they intimidated me into paying and actually said they wouldn’t let me leave until I had paid! I’ve made a customer service complaint and sent a picture of the clear windscreen. If it’s not resolved through the complaints process, I’ll move to a letter before action.

The staff I found we’re very unhelpful the impression they gave me was to get as much money as possible out of you Maybe you need to employ more English people and not eastern Europeans as I felt I wasn’t in England they seem to have no personality Plus the car they gave me had been in a previous accident

I live in UK for one year and I frequently rent cars in online companies. However, the terms and conditions of the easyrent are very different from the other companies and it was not emphasized the need for a credit card and a deposit of 1500 pounds for a one-day rental. So, I lost my money and had to find another car in a very small amount of time. I'm extremely disappointed.