My first time renting a car abroad and was happy with the service

Ace is an American company which has no presence at Bordeaux airport. You pick up the cars from Goldcar and the queue for the desk is huge because it is not big enough for the amount of customers. I had terrible customer service between Ace and Goldcar when my daughter was taken into hospital and I could not return the car because their process and systems are not aligned. I would not recommend using them

Car was fine. Ace staff were extremely pushy on upwelling insurance

Booking was perfect

Onduidelijk

The wait to pick up the car was rediculously long, especially in a warm airport with 2 young children. Counter staff were quite rude and once we realised car was far too small, we weren't able to upgrade. Wait for return was also quite lengthy.

Booking was smooth and easy to include all waivers.

Absolutely terrible. Non trained employees. I was told the car is not insured at all and it took me 45 mn to get the keys.