Very friendly and efficient staff throughout the rental process. The shuttle-bus service at LHR is very convenient and speedy, providing seemless car drop-off to deparature terminal. Great experience.

Very easy to use, showing all options available. Price drop protector was not activated in this case.

The pick-up was handled by a polite gentleman who didn't push us to buy insurance. We requested it ourselves, and he explained the benefits of each option, eventually upgrading us to an eight-cylinder car. On the road, a friend drove into a ditch, causing two tires to blow out in a remote part of Scotland. We called for roadside assistance, and expected to miss dinner, but the tow truck arrived in less than 20 minutes. We then got a replacement car at the service station, which, although not as good as the original, allowed us to continue our journey and have dinner on time. Thankfully, we had purchased insurance, so we didn't have to pay anything extra.

Very satisfied, always rent from this company.

The staff were all very enthusiastic.