Very satisfied

I thought the car( Toyota hybrid) was extremely easy to drive and very economical

Excellent communication with Staff. Very helpful

Worst service anyone could ever experience. I waited with my family outside the terminal in the brown bus shelter for over an hour and half but no one turned up to pick us so eventually we had to call a family to pick us up because all the other rental car company’s were fully booked so couldn’t get the car from anyone else either. It was cold and my kids were freezing in the cold while we waited for Ace rental car shuttle

I just didn’t realise that when i had to catch a shuttle that the drive would be 10-15 minutes, i thought it was still on airport land. I didn’t realise i had to call them when i landed to send the shuttle as i thought it was an airport shuttle. So to receive some contact from ACE prior to my trip explaining these things would have been helpful. I won’t go with a hire car thats not on airport pick up from now on as operating hours conflicts with flight time check in cut off etc on my return flight.

Great, low prices and quick response.