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Mostly great, but the pick-up could have gone smoother

Reviewed: Thu, Jul 4, 2019
About GREEN MOTION: 9.0 /10
I waited for a long time at the counter, and then I was initially told I was being given a car a lot smaller than the one I was meant to have. Other than that, everything went smoothly.
About QEEQ: 10.0 /10
There was an issue with the pick-up location, so easyrentcars called me up to tell me, which was nicer than an email.
Compact SUV | Honda CR-V or similar

Relevant Reviews on GREEN MOTION in United Kingdom

Clarence Yerkes

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Reviewed: Mon, Sep 29, 2014
About GREEN MOTION: 10.0 /10
When I arrived to pick up the car, I saw a customer arguing with the company staff, likely due to a lack of cars. I hoped this wouldn't happen to me. Since my booking was within the scheduled time, I quickly got my car. On returning the car, I got delayed by half an hour due to unfamiliar roads but was still able to return the car smoothly without any issues. The car was in good condition. Positive review.
About QEEQ: 10.0 /10

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Large SUV | Peugeot 5008, or similar
Reviewed: Mon, Oct 14, 2019
“Easyrentcars perfect, Green Motion below expectations”
About GREEN MOTION: 5.7 /10
Staff were very slow in taking care of customers; their main objective was to scare and bully you into as many additional insurances as possible, ignoring completely the coverage already subscribed to at the booking. Not helpful their policy to hand over the car with an (almost) empty fuel tank and expecting it back with the same level. On the positive side: The car I had booked was also the one I got - which is rather exceptional.
About QEEQ: 10.0 /10
Very easy and user-friendly as a platform. The automatic price-drop alert worked perfectly and actually saved me money. Very satisfied in every respect.

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Mini | Fiat 500 or similar
Reviewed: Sat, Aug 24, 2019
“Not a customer service led hire company but does the job”
About GREEN MOTION: 7.0 /10
As in the title. They are OK. Charge for everything, don't be late! But vehicle was fine as was return process. No Issues, check your car before taking it out just to be happy.
About QEEQ: 8.0 /10

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Compact | Volvo V40 or similar
Reviewed: Fri, Jul 5, 2019
“Good value hire”
About GREEN MOTION: 8.3 /10
Greenmotion are not customer friendly. They will never accompany any requests to satisfy customer preferences, even if you are a returning customer.
About QEEQ: 10.0 /10
Price protector saved me about 10% of the original hire amount. I am always satisfied with Easyrentcars.com

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Mini | Peugeot 108 2 Doors or similar
Reviewed: Thu, Apr 18, 2019
“Easyrent was good, easy and value for money.”
About GREEN MOTION: 5.3 /10
The staff at the car park were polite. But the man at the desk is clearly in the wrong job - he should be kept away from customers! Really intrusive with questions and incredibly sexist. He said he was “joking” but i can’t imagine any female - or male - customer would even raise a smile at his comments on “terrible women drivers”. Clearly he wasn’t very bright (or funny) but surely this comes with the training? I didn’t have the time or energy to do more than say it wasn’t acceptable, but he shouldn’t be doing that. I also didn’t like his misleading manner of trying to sell me insurance. I regularly hire cars and I know the drill, but to get all theatrical about it was tiresome.
About QEEQ: 10.0 /10

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