Staff tried to sell sun pass but didn't disclose the cost until the end, too expensive, still waiting on refund

The car we reserved wasn’t available. It was a Nissan Rogue. Instead they gave us a minivan. The van was wrecked and the inside was not clean.

The I tried to change my pick up and drop off times and was told that I couldn't do that without cancelling and rebooking which cost me an additional $60. The pick up process was horrible and the staff wasn't very friendly. The communication was very unclear about where I could pick up the shuttle at the airport. When I called the number to arrange a pick up it was an automated recording that gave me different information than the email I got and nobody was answering the phone at the branch.

When my husband went in to let her know, she ignored him. Horrible customer service!! My Credit card was charged $500 instead of it being simply a hold for the 2 day rental. I'm not disputing through the credit card company. Just horrible

time to drop-of a car to be change very bad