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Search for Dollar Car Rentals in Birmingham

Great car but poor service from thrifty

Reviewed: Fri, Aug 9, 2019
About Dollar: 8.3 /10
The car was in excellent condition. I actually picked this car up from the Thrifty Birmingham branch. Staff were not helpful at all. They required several documents, it's not really a smooth and easy process. Also when taking the car back, it seemed like the guy was trying to find any excuse to not give me back my deposit. He first started with saying the tyre pressure was low and then suggested my petrol was low. It took him over an hour for him to give me my deposit back. Extremely poor service.
About QEEQ: 10.0 /10
Easy to book, no issue with easyrentcars.com
BMW 1 Series image
Dollar
Birmingham
United Kingdom
Compact | BMW 1 Series or similar

Relevant Reviews on Dollar in United Kingdom

Pandora Harte

View more >
Dollar
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Mon, Aug 10, 2020
About Dollar: 6.0 /10
About QEEQ: 10.0 /10

Fanny Gibbon

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Dollar
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Mon, Jan 27, 2014
About Dollar: 10.0 /10
As soon as we left the airport, we saw the ENTERPRISE shuttle bus. We hopped on and it left immediately, very convenient. There was no time for a cigarette break; we quickly arrived at the ENTERPRISE location. The staff was friendly and efficient. They didn't have the NISSAN I reserved, so they upgraded me to a VOLVO for free. The gas at the store was also slightly cheaper, so I bought a full tank. Overall, very satisfied. The car even came with a navigation system.
About QEEQ: 10.0 /10

Beverly Locke

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Dollar
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Fri, Oct 3, 2014
About Dollar: 8.0 /10
Good attitude. Mitsubishi.
About QEEQ: 8.0 /10

Ashish

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Luxury SUV | Jaguar F-Pace or similar
Dollar
Edinburgh
United Kingdom
Reviewed: Mon, Oct 7, 2019
About Dollar: 10.0 /10
It was a swift process for us to pickup the car. It took way lesser time than I expected. Will definitely re-book through dollar again. I got the refund as well very quickly as it had no damages.
About QEEQ: 10.0 /10
I found it way better than booking it through other websites. The app is seamless and the comparative rates definitely helps save on money or either get a better car in our budget. The price drop re-booking also is a really good feature and I did get advantage of it. For me car booking will always be Easycarrents.com

R Helsby

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Economy | Ford Fiesta or similar
Dollar
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Sun, Aug 4, 2019
“Mostly good, just pickup time and long processing time let the experience down”
About Dollar: 8.3 /10
45mins is too long to wait to pick up the car. Not enough staff and the process takes too long. It needs to be streamlined. I emailed on 20th July to get drop off instructions to Gatwick. No reply still after 10 days. Online instructions do not give details of what hours shuttle is available
About QEEQ: 10.0 /10

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