Excellent value for money from EasyRentCars; poor customer service from Europcar.

Very satisfied, will come again.

The car was the right size and drove well. There was a large piece of chewing gum on the passenger side floor and this was not on the defects list. There was a floor mat on the drivers side that was not fitted and moved around and eventually showed a large hole in the sound insulation probably caused by a driver wearing high heels. It would have been better to have repaired the hole. It was not easy to find the drop off location at Gatwick. When we found it a pin code was needed to enter. We had not been given a pin code.

The qeeq site was easy to use. Europcar did not want to see the insurance papers you had provided. They did not want to see my international driving permit which is only a copy of my driving license. Altogether a good experience. Liverpool is not Chester.

requested a small 4 door car with air conditioning received 2 door with no ac!

Excellent service, especially with upgrade

All worked fine.

We rent cars at least three times a year and has done so for many many years. It was more then ten years ago we had a worse experience then this. And then it was in an developing country. 1: Quirky que-system and non working mandatory self service stations 2: Pushy staff trying to scare, lie, and bluff you in to taking extra insurance. For instance saying they had never herd of insurances through credit cards. 3: Pushy staff trying to scare, lie, and bluff you by not telling you actual cost if car damaged or stolen. Instead of talking about actual cost of about 1500£ trying to scare you with 18000£. 4: Pushy staff trying to push the “hire-car-fuel-scam” 5: Pushy staff trying to push on you a more expensive car. Car, car return and everything else was very satisfying.