I waited longer than necessary to pick up the car. There was only one attendant at the counter. It was a 11:00pm pick up.

They were helpful at the check out counter but even more helpful and quicker on the return Very pleased with their service

Very helpful on the phone when I called with questions and needed assistance. I am very satisfied

Even though we arrived late at night, and there were not many customers there, we had to wait in line and then at the desk for over an hour. The service was extremely slow, and not explanation was ever given for why it took so long. I would hate think what the experience would have been if it had been crowded. Also, we were surprised -- not in a good way -- that we were given a diesel car. Diesel is more expensive and not available at every gas station. This should be noted as a possibility in the rental process, just like manual transmission or any other unusual feature.

The clerks at pickup were not very clear about self-checkin. Fortunately, the lady at the gate took care of details missed by the checkout people.

Arrived at the rental kiosk along with about 20 other people who had been waiting over an hour. We were all PREPAID but they had NO cars for us. This was a disaster.