Great staff let down by the car.

long wait time for bus transfer

Car was excellent and exceeded our expectations. Staff helpful but had a little issue with understanding what one of the operators was saying due to language issues but all the people were great.

Would recommend this site to anyone.

Good staff. I have been renting with them for a few times now and the Heathrow location is one of the best that I have rented out from.. Reaching the location is a circuitous route but the folks at Easirent are professional and do not hassle their customers...

Unclear booking process. Took 2 hours to get the car. Firstly we were advised to stay in the wrong queue. Upon getting to the top of the queue we were told the booking was not in the system. It then took over 15 minutes to rectify this issue, and there was no explanation what had happened, even though we were repeatedly asked if we were sure we hadn’t cancelled the booking, despite have a booking confirmation with us. The Company then refused to use the credit card used for the booking to cover the deposit nor would they take google pay with the driver’s name which resulted in an extra cost of £111. This was not a good customer experience and I would not recommend this service to others

Gabriel and other black gentleman both excellent ambassadors for the front desk. Spent more than I wanted checking in, but this was mainly down to inaccuarate information on booking.