CAR RENTAL REVIEWS ON ALAMO IN SYDNEY

Car was great value for money, no issues. Counter staff service was good too. Main issue was not being able to find the pick up area as it isn't advertised at all that Alamo is part of Enterprise!! Spent a long time wandering round airport confused.

Great, easy to use.

Enjoyed our car rental.

Thank you for your service

downgraded our car when we arrived as the booking was not available (classic Seinfeld episode comes to mind). for the downgrade they said they would not charge me for the car seats I had already paid for, there was no reimbursement. They were not familiar with my insurance / options I paid for through the website and tried to sell me additional options I already paid for. Wasn't able to find the car rental place and needed to ask another car rental counter for directions.

The car was the cheapest in the search list so expectations were low to begin with. However the car sounded like it was ready to fall apart and struggled a lot when taking off at lights (even though it was only 1 year old and had 32000km on it)

The staff were very helpful and knowledgeable and helped me in the right direction of the correct airlines.

Booked the car online, arrived at the airport to receive extra fees which were ridiculous. Will Never use this company again

高速道路の説明、保険の勧誘 その他諸々しつこく勧めてきた

We waited in line for 30 minutes and by the time we were seen, it was already later then the time we booked the car for. Alamo told us they had a car but needed to go clean it first so it would be even longer. We couldn't wait as we were hurry to get to our destination so took the car not fully cleaned which was fine luckily - the man at the desk said to bring the car back at 6/8 (three quarters) full of fuel due to the inconvenience of the car not being clean which was great. On returning the car, it was 7/8 full of fuel and the man there questioned us and we stood around for 10 minutes trying to explain what had happened and that we didn't have to bring it back full. He eventually took our word for it but it was frusterating that nothing was documented online to support this information. We have another booking with Alamo in a few weeks and think we will cancel due to the service.

Bad signage for Alamo. Didn’t know where to go. It’s enterprise? Redspot? Alamo? Not clear enough signage

Always friendly staff who take time to chat and make you feel welcome.

One of the best products I have found for my business for many years,

I booked for Ford Fiesta or similar, but at the end I had Toyota Yaris and they told me that’s all we have. So the car was much smaller than I expected

Nice car, the guy at pickup was fantastic!

Car is fairly dirty and we are not sure if Alamo is part of enterprise group. It takes some time to pick up the car from terminal 2 arriving from terminal 1

Staff at Alamo outstanding. Even helped me with my bags to check in counter as I was Carrying sleeping child

Easy to use. Friendly staff when I called to add car seat

Counter staff were excellent, service was great and very friendly and helpful, though very difficult to find.

Almost new vehicle in immaculate condition. Free upgrade. Very easy pickup and drop off. Great value for money

Very easy to use. Price drop feature was active but did not result in any price drop due to the short time booked ahead

Counter staff give good advice on Sydney road toll fee ! Was given a better and bigger car for my booking !

Enjoy the discount given !

The car was not clean at all... Stain on the seat and vomit were still on the carpet ...

The car damage policy is a ripped off. The counter staff told me any damage larger than a 50cents coin regardless of fault, I have to pay A$4400. This is utterly unfair and the costs of repair may be much less than that but still I have to pay that amount. The staff told me this is how it is. I had no choice by to buy the comprehensive insurance which is almost equivalent to my car rental price. The counter staff directed me to pick up the car at the parking lot to meet the person checking the car. She didn't call and end up no one is at the parking lot and we have waited 15 minutes and walk all the way back to the counter and she did checking herself finally.

The car they gave us was brilliant and very economical - Skoda Kamiq

Excellent