“This was not a smooth process or good experience.”
About Avis:8.0/10
When I picked up the veh, there was additional to be paid. QEEQ quoted approx $160 for the hire, but Avis wouldn't accept that and wanted over $200 for the hire, which I had to pay before I could take the car. When I queried this with QEEQ, I was told to pay and they would investigate later. If I had been using cash I would not have been able to pay the difference and would have been stranded at the airport.
Both T1 and T2 can be used for picking up and returning cars. For returns at T1, it's at the parking lot P7 directly across the street—make sure to watch for the signs as they're quite small and easy to miss. For pickups at T2, you need to take a shuttle bus to a parking lot. Just wait at the exit near the rental counter for the bus to arrive.
The company provided excellent service, and the car was in great condition, making it a breeze to drive. When renting, we initially chose Sydney T2 Terminal as the drop-off location. On the return day, we arrived at T2, and the staff proactively asked if we were on a domestic or international flight. Upon learning it was an international flight, they immediately informed us that we could return the car directly at T1 Terminal (for international flights) and gave us the exact drop-off address. This was incredibly convenient, and we're very grateful.
The service staff was friendly and patient, and provided several equivalent vehicle options when the originally booked model was unavailable. The pickup process was quick and easy!
No aggressive insurance selling, which was great. The information about needing a child seat that I filled out on QEEQ was passed along, and the seat was already installed in the car, so no extra waiting was needed. If you request a child seat on the spot, it might not be available. The car model was exactly what we wanted. Overall, it was a very pleasant experience!
There are several car rental companies, and this one has the least people, so no need to wait in line. It's very cost-effective and highly recommended.
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