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+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 2634882087
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2634882087
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FIREFLY CAR RENTAL REVIEWS IN AUSTRALIA

Easily Review, Search And Book Your Rental Cars

L.Cupit-Smith

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Oct 9, 2019
“Overall a positive experience but could be excellent with slight improvements”
About Firefly: 8.0 /10
It would have been nice to know that Firefly was located at the Hertz counter as wasted time looking for office. Also was assured when booking car that a walker could fit in car. Did but with much difficulty
About QEEQ: 7.0 /10

Rain

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Economy | Suzuki Swift 2 doors or similar
Reviewed: Wed, Jan 15, 2020
About Firefly: 8.7 /10
Received an upgrade for car i30. Spacious and good for fuel. Nice experience and will use them again.
About QEEQ: 10.0 /10

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Small SUV | Nissan X-Trail or similar
Reviewed: Wed, Feb 5, 2020
About Firefly: 10.0 /10
I got a Subaru Outback, which was better!
About QEEQ: 10.0 /10
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F.Kosuke

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Economy | Suzuki Swift 2 doors or similar
Reviewed: Tue, Mar 10, 2020
About Firefly: 8.7 /10
値段も安かったし、十分な車もレンタルできました
About QEEQ: 10.0 /10

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Full Size Van | KIA Carnival or similar
Reviewed: Thu, Sep 30, 2021
“Dissatisfied with hertz customer service bad tolls toll policy.”
About Firefly: 7.0 /10
Staff at pick up were unfriendly and was sniffing and sick. Toll option only available of $18 a day. You can't register the car for tolls 24hoirs before you use a toll so there is an automatic admin free of $35. I won't use them again or hertz. Staff at drop off was unfriendly and told me not to worry about using the check in app
About QEEQ: 10.0 /10
Very good.

L.GOH

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Small SUV | Nissan X-Trail or similar
Reviewed: Thu, Nov 7, 2019
About Firefly: 8.3 /10
friendly and helpful counter staff.
About QEEQ: 10.0 /10
Prompt reply from Support. Price drop protector is working. I have save RM190 from the rebook. i also got the refund of extra charges. Thanks!

C.LI

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Jan 30, 2020
“Very good experience”
About Firefly: 10.0 /10
Kind staff and convenient service.
About QEEQ: 10.0 /10
Fast booking and good experience.

S.Zarei

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Economy | Toyota Yaris 2 Doors or similar
Reviewed: Thu, Feb 6, 2020
“Excellent”
About Firefly: 8.7 /10
Good and fast
About QEEQ: 8.0 /10
Happy

P.Kirk

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Feb 27, 2020
“Beyond excellent”
About Firefly: 10.0 /10
Counter staff was beyond excellent, car was great, we did have to wait a long time, but it was worth it.
About QEEQ: 10.0 /10

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Small SUV | Nissan Qashqai or similar
Reviewed: Thu, Feb 13, 2020
“安いし車体も新しめでオススメ”
About Firefly: 9.7 /10
ケアンズ空港ではhertzのカウンターで受け取りでした。スムーズに対応してくれたので10分ほどで手続きが終わり、車に乗り込めした。 返却時もhertz専用の返却駐車場があるのでそちらに停めると係員がすぐ来てくれました。 傷チェックをして2.3分で返却処理は終わります。 帰りの傷チェックは結構適当で軽ーく車体を見回って終わりだったので少し不安でしたが特に追加チャージはされてないので大丈夫でした。
About QEEQ: 10.0 /10

Tom Bailey

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Compact | Skoda Rapid or similar
Reviewed: Sun, Oct 13, 2019
“Don’t use firefly!”
About Firefly: 8.3 /10
The car hire company refused to charge the quoted amount but instead charged me 20% more. Firefly helpline was not useful. After 60 minutes they eventually told me to pay the higher amount and said they would refund me later after launching a complaint. Complaint launched and still waiting for the refund.

P.Conlon

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Small SUV | G Nissan Qashqai or similar
Reviewed: Sun, Dec 1, 2019
“No problems or hassle”
About Firefly: 10.0 /10
Hire was handled by Hertz so was very efficient
About QEEQ: 10.0 /10

M.Strudwick

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Economy | Suzuki Swift 2 doors or similar
Reviewed: Sat, Nov 9, 2019
“Fast and easy”
About Firefly: 10.0 /10
easy and fast
About QEEQ: 10.0 /10
good to use and always the cheapest deals

Oztrip

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Small SUV | Nissan Qashqai or similar
Reviewed: Sat, Nov 23, 2019
“Will be back!”
About Firefly: 7.3 /10
Had to wait a while for the car as it was still being prepped and washed. Bit of a queue for paperwork.
About QEEQ: 8.0 /10

K.Hunt

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Large SUV | Toyota Kluger 7 Seats or similar
Reviewed: Mon, Oct 14, 2019
“Rude staff”
About Firefly: 7.0 /10
The counter staff were terrible. When he went to debit my card for the balance owing and bond fee, I questioned what he was charging me. I was informed that I didn't have collision waiver insurance. I assured the staff that I did and that it was on my contract. I told him that when I added up the numbers he was giving me that it did not add up to what he was trying to debit the card for. He told me to be more respectful with what I was saying to him. I had merely told him that "when I went to school the numbers you are giving me add up to X, and you are trying to charge me X. He still insisted that I had no insurance. He then went on to suggest that perhaps I should take more care when making travel arrangements and watch what I am doing. The end result was that I did in fact have insurance. This took approximately 1 hr to sort out. I suggested to him in the end that perhaps he should have more respect for the customer and read the paperwork that I had placed in front of him that clearly stated I had insurance.
About QEEQ: 8.0 /10

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Small SUV | Nissan Qashqai or similar
Reviewed: Mon, Nov 11, 2019
About Firefly: 8.7 /10
The counter staff told us to drop off the car at the short term carpark when returning, I did that and went to hertz counter to return the keys. Then I was told I went to the wrong carpark and had to drive out again to another carpark. I had to paid 8aud for parking at short term carpark. The staff did not communicate well when we picked up the vehicle.
About QEEQ: 8.0 /10

Chan Boon Chew

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Full Size Van | KIA Carnival or similar
Reviewed: Mon, Dec 9, 2019
“Convenient”
About Firefly: 9.3 /10
The car met my expectation
About QEEQ: 10.0 /10
Excellent

D.Harris

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Compact | Skoda Rapid or similar
Reviewed: Fri, Oct 11, 2019
“Go to Hertz Who Own Firefly as There is No Signage for Firefly”
About Firefly: 8.0 /10
Having arrived after midnight. Address given and phone number were closed down. Took Uber to go to other terminal. Only to find out that Hertz managed Firefly. This would have been nice to know as there was a lot of mucking around. Plus had to get email with lower price as Hertz we’re going to charge more. Other than that great.
About QEEQ: 10.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Fri, Nov 22, 2019
About Firefly: 6.0 /10
car was of a lower category than what was listed on firefly
About QEEQ: 8.0 /10

M.Veronese

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Economy | Skoda Fabia 2doors or similar
Reviewed: Fri, Jan 3, 2020
“All good except for the Christmas period pricing!!”
About Firefly: 9.0 /10
Pickup location not visible. Had to ask someone who mentioned they are a Hertz brand, however no Firefly branding was visible.
About QEEQ: 10.0 /10
Good consolidator site. Not the easiest site to navigate with discount vouchers unclear on how to redeem.

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Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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