ACE RENTAL CARS CAR RENTAL REVIEWS IN AUSTRALIA

Wonderful

Excellent

I still have the car, decided to have it for few more days.

The staff when picking-up the car were very welcoming, friendly and efficient. The drop-off could not have been smoother and the person who checked over the car even got the courtesy bus to wait for me. Excellent customer service all round!

While price drop magic did not eventuate. I did continue to shop around and there were no better prices available. No issue with use of the platform and would not hesitate in using QEEQ again.

the staff is very kind and funny i really appreciate them. and the condition of car was so nice

Good car as the mystery car. Very happy with what I was offered.

Difficult to understand the insurance options. I thought I had some insurance but it seemed I did not. Took insurance at check in.

Great service. Friendly staff. Free upgrade

Convenient

Ace Rental staff in Brisbane were extremely quick and efficient and we were ready to go within 5 mins of arriving. They also give essential advice about how to get set up for auto payment of road tolls. Dropping of the car in Sydney was equally efficient and we were all done within 6 mins of arrival. The car was spotlessly clean when we picked it up, inside and out. I cannot fault Ace Rental. Excellent service.

I thought the car( Toyota hybrid) was extremely easy to drive and very economical

Horrible pick up experience. Dialled the qeeq provided number. Phone tree maze. Connected me to hertz. Restarted, same rubbish. Had to answer a bunch of ‘confirmation’ questions instead of a simple “we’ll be right there”. Manager on site was too busy for me, so waited until he called an employee in.

Price drop DID work. And that was a valuable benefit

Car met my expectations and it was a nice drive for the road trip. Thankfully there weren't any issues with the car throughout my 6 days of driving it, and it was reliable in my experience.

It was my first time using QEEQ after comparing the prices with other websites. It was a very positive experience for me, especially after hearing a lot of horrible experiences with the upsell of insurance over the counter. In my case as I did my booking through QEEQ, everything was sorted out and I got my keys in less than 5 minutes. I'd consider using QEEQ again for my future car rentals!

Signage not very good hard to find

Straightforward, easy payment, pick up and return, very satisfied!

Straightforward booking and tracking process.

Pickup - was no walk around car to check for bumps and scratches before I picked up. that made me nervous as there were a few notable bumps and dents on it that I took photos of in case they were blamed on me. Also, I accidentally arrived an hour early for pick up and was told to come back in an hour rather than just serve me. Drop off was great, quick and easy with a very personable chap at counter.

Great car, excellent service

Great booking platform.

Staff at pick up were a little rude. Admittedly we arrived a little early but were told we had to wait outside in the heat until our allotted time.

Excellent experience! Smooth process. Hybrid car with suprisingly low fuel consumptiom

I inadvertently joined the diamond memebrship program, which taking into account my profile as a traveler, I am unlikely to nuse in the future. The website should be more specific and clear when offering this opition to the client!

Given the holidays pick-up took longer than expected but it was easily solved by their partner company. The contract was signed in a rush and before inspecting the vehicle which led to the extra step of writing an email and making the drop-off staff aware of the original state of the car.

Booking is easy, price porctector never came up with anything better. At the end was pricy but good

Very helpful and efficient staff and airport transfers. Will certainly use ACE again.

Overall a good experience. Thank you.

We got an upgrade to a good diesel 4x4 which was good. The counter staff member (pretty sure it was Denise) was great. The car was pretty dirty but they had some issues with getting cars delivered in time so the staff were managing everyone really well.

Super easy to use and a far superior price to anything else.

Phone numbers are not accurate, it does not go directly to Mascot office. And when it does, no one picks up.

Customer service was amazing and tried their best to arrange for alternatives and kept calling Ace car rental for us while we were waiting to be picked up from Sydney international airport for more than an hour to get hold of them.