AVIS CAR RENTAL REVIEWS IN SPAIN

Me hicieron un cargo de oficina, cuando QEEQ dijo que todos los cargos estaban incluidos.

The car that I rented was nice (Jeep Compass with about 30K of mileage), clean inside-outside. Fast pick-up, I bought additional full insurance for normal price (you can bargain about price at the counter). I was fully happy with AVIS. Highly recommend PS: we rented a car for 4 pers. + 3 luggages + 3 snowboards and 1 Ski.

Avis attempted to push me to pay more by refusing me the car I booked. No BMW3, no Audi 3/4 no mercedes C. Only options take a BMW7 series and Audi 8 or a criterion. Either that or take an opel model which lower than what I booked. This is a flagrant attempt to force me to take a higher cost model.

None

Car was dirty. Car had damage that was not on the contract and thankfully I took photos.Took forever to get the car. Not enough signage on where to pick up car.

El personal, en especial Eli, excelente toda su atención brindada y el servicio. El auto excelente.

Reserva plataforma excelente Súper precio No funcionó el protector de baja de precio Comunicarse directo con el proveedor no es posible solo por teléfono

El coche superó mis espectativas Excelente atención de Eli y servicio

Excelente la plataforma y muy buen precio

Need to improve on Vehicle Availability as offered me alternate Vehicle due to non availability

Good Service

V easy collection and drop off process. Car was comfortable and economical.

Booking was easy and efficient. Having all the details on the app makes life simpler.

Minor issue was that the car needed servicing (dashboard alert light was on) at 13k km. Not a prob for us though.

All good thanks.

C’est tout simplement catastrophique! Le personnel au guichet est d’une insolence et d’un manque de respect envers tous les clients jamais vus. Mauvaise humeur et complètement impolis et malhonnêtes. Je n’ai jamais vécu une expérience aussi désagréable. À éviter absolument!!

Awful length of time waiting to pick up car

Did not provide me with a report showing pre-existing scrapes and dents. Car was unwashed and not very clean inside, dusty dashboard indicates a poor cleaning process. Overall great value rental, but car should be clean in advance.

Excellent booking platform.

excellent

Didn’t have the right car. We did eventually get a refund though.

No tuvimos que pagar nada extra de lo que ya habíamos pagado en la reserva a través de qeeq.com, ni seguros, ni comisiones, estaba todo incluido a un precio excelente.

Very good service as usual.

Overall, the booking was fine and the price was great. However, the location of the shuttle bus at the airport was impossible to find as there was no signage or similar. The instructions on the rental voucher were not sufficient. The AVIS contact number on the voucher was not active at the time of pick-up. I had to take a taxi to get to the pick-up location.

Good service, prompt pick-up from airport although the instructions for the location of the bus were not exactly accurate. Good car and great value for money.

Very easy to use website and great value for money especially with the discount for points. No hassles at all.

They didn’t want to rent me the car I booked. They have said to me that my driving licence and my credit card are not from the same country. I have explain that this is part of my job and my other credit card is not valid that day. I also showed them my Spanish residency card but they weren’t satisfied with my documents. Although a month earlier managed to rent car from same company. The attitude of the lady how I dealt with that day was terrible. Definitely needs to be trained on how to deal with customer. I asked for her name to complain and she refused to give it to me. I explained that names should be shown on badges and not something to hide. She said this comes under personal protection program lol. Any way I left that company and managed to rent cat from different one with no complications. Worst car rental company I dealt with so far, So AVOID it.

Big queue and only 2 staff at counter in airport

All good