A mon arrivée à l'accueil on a voulu me vendre une voiture plus grande pour 20€/jour en plus, je trouve dommage que l'on essaye à chaque fois de nous vendre toujours plus si j'ai réservé une voiture comme çà c'est que je voulais çà !!!!
there were very small scratches on the driver door which were not mentioned in the report, due to bad lighting in car pick up you could not see it, I only saw this on last day when putting petrol at the gas station.
There was a stone chip on the windscreen which they charged us €466 to repair which is excessive and a con. We are in the process of asking QEEQ to intercede.
Great little car. Counter staff friendly and helpful. They did try to sell us extra insurance which we didn't need as had our own and also try to sell break down insurance, which I really do think should be included in the rental rates, but you don't have to buy it and given you are renting fairly new cars anyway we took the chance and did not pay extra for this. Other than this a great all round service.
About QEEQ:10.0/10
Used Easyrentcars.com on several occasions to book our car hire. The website provides an excellent selection of car rental providers and selection criteria (such as on airport, full to full fuel etc.) options are easy to select to get a quick list of exactly what you want. Highly recommend using them.
No issues with the hire or pick up. The car had a few scrapes and dents that the girl on the counter verified on the rental document. The staff on the drop off checked it and I had no issues
Very good service by Europcar staff at Alicante airport. Collection of vehicle was fast and straight forward. Car was perfectly clean outside with a seal across the door to show it had been CV19 cleaned inside.
Drop off was really excellent - a lady met us as we pulled in the drop off bays, she checked it over and signed us off in less than 5 mins.
Got an email 10 mins later with certificate to say all was fine and no extra charges for anything (as I expected).
Europcar - Keddy run a great service - superb!
About QEEQ:10.0/10
QEEQ made the whole booking process very easy - highly recommend
“Smaller than booked; extremely damaged car, not all faults listed;office staff trying to sell extras”
About Keddy by Europcar:6.0/10
I booked an economy (Corsa or similar), but was initially given a Fiat 500 (I had a total of 800 km to drive, hence did not want a micro), which I managed to avoid and was finally given a Toyota Yaris instead.
The guy at the desk was very eagerly trying to sell me additional insurance, claiming that the all covering extra insurance I had (taken at the time of bookin; insurance by AXA) would be useless if something happened.
The car was in a very poor condition with all corners scratched heavily, the front spoiler skirt almost falling off and a big dent/scratch extending from the passenger front door all the way to the back. Only 6 scratches were listed and as I felt being rushed out of the office I took photos/videos of all visible defects (later realized that I didn't even manage to spot all of these). At least managed to convince the guy at the parking-office (not at the counter) to come to check the car with me before taking off. Hesitantly he came and very briefly looked around the car and listed three additional defects on the paperwork. Was it someone with less experience with cars instead of me, none of those would have been listed.
At least on returning the car I was verbally given an "all good", so hopefully, no further expenses will be claimed from me.
Mauvaise surprise de recevoir une facture de surcoût avec 21€ de prise en charge Aéroport et la facturation de 9 litre de carburants+ frais alors que j’ai restitué le véhicule avec le pleinj,ai demandé un remboursement Mais pas de réponse à ce jour. Merci de votre action
At pickup there was only one clerk and a few large groups waiting, which made the wait really long. Nowhere any signs to find the pickup location, plus we didn’t get the 4 door car as we had reserved and paid for. Car we got was quite nice, just not what was ordered.
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