First they tried to issue an other car in a different cat. (Audi A4). After insisting on the hired type of car, they arranged to pick it up at a differen rental station.
I got the car upgraded, because of the unavailability of the car which i had booked. Overall condition of the car was good. I am satisfied with the service.
About QEEQ:8.0/10
It was easy to book car on easyrentcars.com. It has lowest rates amongst all the car booking sites.
Car pick-up: Not too bad
Car drop-off: Terrible (to the point that I don't even want to use Hertz again)
Car pick-up was way longer than expected. It's normal to wait for awhile but that day was very crowded and service was relatively slow. Service personel was kind and friendly but didn't give us the mini van (or equivalent) as stated on our booking voucher. Instead, we had a much smaller car, a Toyota CHR. We were not too happy about that.
Car drop-off service was terrible. It took more than 30 mins. I waited for more than 10 mins after asking someone to help me. Then went into the office, I was ignored by 4 service personels for more than 5 mins - all pretending that I wasn't standing in front of them.
I asked for help again and someone said that a specific Hertz lady would assist me. She was busy at that time, handling a rather difficult customer.
At the 20mins or so mark, she came to me with extremely foul attitude to tell me to park the car in a extremely tight lot (when she parked the car for the previous customer). With her fault mood directed at me, her words and actions were unprofessional. At this point, I was boiling and pissed.
I gathered myself to patiently park the car and subsequently after that called her out on her bad attitude. I told her that it's unacceptable to bring her previous customer issues and anger upon me and it was entirely unprofessional.
I honestly have not met with such poor service from any of the other car companies. And this was not the first time I have had experience such poor service with Hertz.
Overall, service standards were appalling. Terrible attitude from service staff, no initiative from service crew when there were 6 of them and long waiting time.
Paid about 12 euros a day for a better model. Upgraded from Seat Leon to Toyota CHR. Could feel the difference on the highways. Definitely a good tradeoff
Tras leer las reviews iba muy asustado pero, no se si fue casualidad de la chica o algo generalizado, la experiencia fue genial. No intentó venderme ni agregarme nada y todo fue claro y directo, además de muy amable y profesional.
El coche estaba sucio, olía mal y tenía bollos y rozaduras por todos lados, pero era alta gama y con muchos extras y en general terminamos contentos.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
-
-
-
-
View more >Matt
-
-
-
-
View more >A.Tandon
-
-
-
-
View more >Hans
-
-
-
-
View more >鈴木 るみ
-
-
-
-
View more >-
-
-
-
View more >S.Sarangi
-
-
-
-
View more >J.L
-
-
-
-
View more >Car Rental Brands Ranked In Madrid
Check out this.