Very good but not excellent because of excessive damage waiver insurance premium.

The service was decent, but the car was too old. Even after refueling, the fuel gauge didn't display properly.

Free upgrade on arrival to large Ford 4WD lovely lady on reception top experience from start to finish.

Will use again

The man at the pick up place was excellent and helped us booked additional time as I didn't realise that the drop off time had to be the same as the pick up time and he changed the drop off to the airport for us.

We got a free upgrade from europcar. We booked kia rio and got nissan xtrail 4wd. Car was new, clean and spacious. The lady at the counter was very friendly.

The car was collected at Southern Cross railway station, where the cars are parked some distance from the small office. We were shocked to find at collection that our car's exterior had not been cleaned, and that it was covered in bird droppings. For comfort and safety, we were obliged to clean the windscreen and other windows. We then found that there had been only a cursory cleaning of the interior, with some evidence remaining of previous occupants..