As a whole it was OK and I'd probly cut out the middle man and book direct to save any confusion

The staff was polite, and there weren't many people. However, they pressured me into buying insurance and claimed it was mandatory if I planned to cross the border.

Terrible pick up process. Told we could extend our rental time by call the main number. When I called I was told that I could not change the return date or time

Biggest issue was it took two hours from arrival at the rental location to driving out. It was boiling hot and there were literally hundreds of people waiting in the sun. They used a ticket system when I arrived they were serving 134 and I was given ticket 207... 73 cars! When I did get the car it had damage to the door frame which meant it whistled at speed (The door frame had a large crease in it at the top near the sunroof)

Tricky one but... I specifically chose a Renault Espace from OK Rent a Car overloads of Peugeot 5008's... But when I got there they gave me a 5008... with 7 seats up you cannot get ANY significant size of luggage in (Hand luggage only behind the third row seats)

The car i ordered was not an equivalent size when i arrived and so was a struggle to get all of our cases in safely with the people and no other larger cars where available. The fuel and insurance add-ons when picking up the car and the size of the deposit for the size of the car was extortionate

The delay to pick up the car (that wasn't the quasqai because it was broken, we got a Kia Sportage that was in WAY better shape) was way too long. The Quashqai wasn't ok to go, so it made us lose precious hours of our day. Except that everything was very nice. Also it should be clearer at the airport where to take the shuttle.