The service attitude is very good, but they do try to sell insurance.

We had two people and two large suitcases; the car we originally booked couldn't fit them. The staff said we couldn't place them on the back seat or we'd be fined (though I doubt that would actually be the case). They offered an upgrade at a cheaper price, but it still would have cost us nearly 2000 extra. We firmly declined, and in the end, they upgraded us to an SUV for free! Extremely grateful!!!

Great service and excellent attitude

There were quite a few upsell attempts, but I declined all of them. I forgot to refuel the car before returning it, so I was charged a service fee, which was quite expensive! Remember to return the car with a full tank. For the first time, I was charged an emissions fee, and there was another fee that I didn't quite understand, which was also quite expensive. I booked a manual transmission car but was given an automatic one; the vehicle was brand new.

Closed when we arrived. Other staff very pleasant and helpful while we waited. Then the Kerry by Europcar staff member was helpful but drunk when serving us.