Service efficiency is average. Returning the car in the afternoon needs improvement. The car key should be placed in a prominent location at the rental company, not handed over to airport security. After working hours, it was difficult to find the security personnel. I had to ask several people and wait a long time to find where the key was left.

Still tried to hard sell me insurance. Showed me why the Axa policy sold by easyrentcars didn’t cover bodywork damage.

Good.

Car should have had proper rubber mats, especially in Scotland!

Very good except for a mix up on drop off time. All sorted eventually. Thought system and staff very friendly and efficient.