The pick-up and drop-off processes were smooth, and the fee explanations were clear.

Very efficient. Free upgrade !!!

Easy and efficient pick up friendly staff on pick up and drop off

Easy to use

Great car, better than expected. Fast pick-up and drop-off.

Fast and easy booking. Good prices.

The car was fine and the staff very helpful. The hire location is close to Plaza Espana in a narrow one way street, currently exacerbated by major building works. It can be challenging to collect and return the vehicle with so little space to manoeuvre - a skip full of rubble was being passed over the car as we were trying to hand it back and the traffic was horribly backed up. If europcar could arrange a separate secure area for pickup and return it would be great.